Payments Terms of Use

1. Scope

These Payments Terms of Use govern payments processed through iOrderTrack. They supplement the User Agreement. By paying for an order, you accept these terms.

2. Supported payment methods

You may pay using one or more of the methods listed at checkout, which may include credit and debit cards, ACH bank transfers, PayPal, gift cards, and certain digital wallets. We accept payments via our payment service providers, including Stripe, Inc. Some methods may not be available in every region.

When you save a payment method, we store the details we need to process the payment (card brand, last 4 digits, routing and account numbers for ACH, gift-card identifier). We never store CVV/CVC/CVN values — Payment Card Industry rules forbid that, and our system rejects forms that try to send one for storage.

3. Authorization, capture, and holds

When you submit an order, your payment method may be authorized for the order total. The funds are typically captured when the order is paid — often immediately, but in some cases at shipment. Authorizations that we do not capture release back to you within the timing rules of your card issuer or bank (typically 1–10 business days).

4. Prices, taxes, and currency

Prices are shown in US dollars unless otherwise stated. Sales tax, VAT, and similar taxes are added at checkout where required by law. International orders may incur customs duties on delivery that are your responsibility; iOrderTrack does not collect duties at checkout unless explicitly stated.

5. Multi-seller orders

A single iOrderTrack order may be fulfilled by multiple sellers (we route items to the seller best able to fulfill each line). You authorize iOrderTrack to collect the full order total and disburse to each winning seller after the order is paid, less platform commission and applicable taxes or fees. Payment to sellers may be delayed where a hold, dispute, or fraud review is in place.

6. Refunds, returns, and replacements

• Standard window. Most items may be returned within 30 days of delivery. The exact window, condition, and category-specific exceptions are shown on the product page and during the return-request flow.
• Refund timing. Approved refunds are issued to the original payment method. The time to appear on your statement depends on your card issuer or bank — typically 5–10 business days.
• Partial refunds. If only some items in an order are returned, only those line subtotals (plus applicable shipping) are refunded.
• Replacements. When you choose "replacement" instead of refund, the seller ships the replacement item; iOrderTrack or the seller covers reasonable shipping for the replacement.

7. Disputes and chargebacks

If you don't recognize a charge or believe a charge is wrong, contact support before disputing it with your bank — most cases are resolved faster directly with us. If you do file a chargeback, you authorize iOrderTrack to provide the issuer with order, shipping, and IP-address evidence to respond to the dispute.

Repeated unjustified chargebacks may result in account suspension and pursuit of debts owed.

8. Failed payments

If your payment method is declined, you authorize us to retry the charge for up to 72 hours. After that, the order may be cancelled.

9. Gift cards and store credit

Gift cards issued by iOrderTrack are non-refundable, do not earn interest, expire only where law permits, and cannot be redeemed for cash except where required by state law (for example, California Civil Code § 1749.5 allows redemption of small balances).

10. Seller payouts

Sellers receive payouts on a schedule disclosed in the [Seller Operating Standards]. We may withhold payout amounts pending fraud review, chargebacks, returns, or regulatory holds.

11. Affiliate payouts

Affiliate commissions accrue when a referred buyer pays for an order. Commissions become "cleared" after the return window closes; cleared balances are paid out on demand once the balance exceeds $50 USD. See the affiliate program page for the current rate.

12. Fraud and risk controls

We may decline or cancel an order, hold funds, or close an account if we reasonably suspect fraud, money laundering, sanctions violation, or violation of these terms. Where lawful, we will notify you and explain the basis.

13. Changes

We may update these payments terms. Material changes take effect at least 30 days after we post the update and email the account on file.

14. Contact

Payment questions: payments@iordertrack.com.