Privacy Notice

1. Who we are

This Privacy Notice describes how iOrdertrack LLC ("iOrderTrack," "we," or "us") collects, uses, and shares your personal information when you visit iOrderTrack, create an account, buy or sell, sign up as an affiliate, or otherwise interact with us. California residents should also read our California Privacy Notice. For health-category browsing, read our Consumer Health Data Privacy Notice.

2. Information we collect

You provide directly

• Account info — email, password (hashed), name, phone, preferred language and currency, profile details.
• Order info — shipping address, billing address, items purchased, gift recipient details when you send a gift.
• Payment info — card brand and last 4 digits, ACH routing and account number (encrypted at rest), crypto wallet address, gift card details. We never store CVVs.
• Seller info — company legal name, address, phone, tax ID, bank routing and account number (encrypted at rest).
• Affiliate info — payout method (PayPal email, ACH, or mailing address) and tax forms (W-9 if US).
• Content you post — product reviews, questions, answers, list names, profile photos.
• Communications — emails, chat transcripts, and phone records when you contact support or apply to programs.

Collected automatically

• Device + connection — IP address, browser type, operating system, device identifiers, time zone.
• Usage — pages viewed, products clicked, search terms, items added to cart, orders placed, referring URL.
• Cookies + similar tech — see our Cookie Notice for details.

From third parties

• Payment processors (Stripe and any future PSP) for authorization, fraud signals, and chargeback notices.
• Carriers (USPS, UPS, FedEx, others) for tracking and delivery confirmation.
• Affiliate partners when a referred buyer arrives via a tracking link.
• Analytics and ad partners that help us measure how people use the site and reach new customers (where you have given consent).

3. How we use information

• To run the marketplace — accounts, orders, allocation, shipping, returns.
• To process payments and prevent fraud, money laundering, and abuse (including high-value-order alerts to platform admins).
• To provide customer support and respond to your inquiries.
• To moderate content (banned terms, recalls, trust-and-safety signals) and protect buyers + sellers.
• To send transactional emails (order confirmations, shipping notices, password resets) and, with consent, marketing emails you can opt out of at any time.
• To personalize the storefront — staff picks, recommendations, recently viewed.
• To compute affiliate commissions and run the referral program.
• To comply with our legal obligations and enforce our agreements.

4. Legal bases (for EEA/UK users)

Where required by law, we process personal data on these legal bases: (a) contract — to provide the service you signed up for; (b) legitimate interests — to operate, secure, and improve the service; (c) consent — for non-essential cookies and marketing; (d) legal obligation — for tax, fraud-prevention, and law-enforcement compliance.

5. Sharing

• Sellers receive the information they need to fulfill your order — your shipping address, name, items purchased. They do not receive your payment card number.
• Service providers — payment processors (Stripe), email (SendGrid), cloud hosting and storage (Microsoft Azure), shipping carriers, and similar vendors operate under contracts that restrict their use of your data.
• Legal + safety — law-enforcement, courts, and regulators when legally compelled or when we believe in good faith it's necessary to protect rights, safety, or property.
• Corporate transactions — if iOrderTrack is sold, merged, or reorganized, your information may transfer to the new entity subject to this notice.
• With your consent — anything else, we ask first.

We do not sell your personal information for money. We may share information for cross-context behavioral advertising (see "Your choices") where that counts as a "sale" or "share" under California or similar laws — controls for that are in our California Privacy Notice.

6. Retention

We retain personal information for as long as your account is open and for a reasonable period afterward to comply with legal, tax, and accounting obligations — typically 7 years for orders, payments, tax records, and audit logs. Closed-account profile data is purged or anonymized after the same 7-year retention period, except where a shorter deletion window is required by law or where a longer hold applies for an open fraud investigation.

7. Security

We use industry-standard measures: HTTPS everywhere, hashed passwords (bcrypt cost 12), AES-256-GCM encryption of bank and payment fields at rest, least-privilege role-based access, audit logging, and security incident reporting from your account settings. No system is perfectly secure — if you suspect your account has been compromised, report it through account security or email security@iordertrack.com.

8. Your choices and rights

• Access + correction — view and edit your account details under Your account.
• Deletion — request account deletion by emailing privacy@iordertrack.com. We may retain limited information where required by law.
• Marketing opt-out — every marketing email has an unsubscribe link, or update preferences in your account.
• Cookie controls — see the Cookie Notice.
• Region-specific rights — California, Washington, Colorado, Virginia, and other state residents have additional rights; see the linked notices.

9. International transfers

iOrderTrack operates from the United States. If you access the service from outside the US, your information will be transferred to, stored, and processed in the US (and other countries where our service providers operate). Where required, we rely on Standard Contractual Clauses or equivalent transfer mechanisms.

10. Children

iOrderTrack is not directed to children under 13 (or 16 in jurisdictions where higher), and we do not knowingly collect their information. If you believe a child has provided us information, email privacy@iordertrack.com and we will delete it.

11. Changes to this notice

We will post material changes at least 30 days before they take effect and update the "Last updated" date above.

12. Contact

Privacy questions: privacy@iordertrack.com or write to iOrdertrack LLC, 1901 Ulmerton Rd, Suite 625 PMB 1046, Clearwater, FL 33762.